• Lead, mentor, and inspire our Guest Experience Team while setting the standard for exceptional hospitality.

• Build lasting relationships with guests and cultivate a loyal community of regulars.

• Oversee and continuously evolve our Guest Relations program.

• Assist ownership in developing and creating new guest experiences that make Spork Island unlike anywhere else.

• Manage the reservation book and guest flow to maximize both hospitality and operational efficiency.

• Personally welcome, seat, and engage with guests throughout the evening.

• Recognize VIPs, celebrate special occasions, and create memorable moments that exceed expectations.

• Develop creative ideas that surprise and delight guests while reinforcing the Spork Island experience.

• Resolve guest concerns with professionalism, empathy, and confidence.

• Assist ownership with recruiting, interviewing, hiring, onboarding, and training future Guest Experience Team members.

• Work closely with management, the kitchen, and the bar to deliver a seamless and unforgettable dining experience.

The Ideal Candidate

• Believes hospitality is an art and relationships matter more than transactions.

• Naturally remembers names, faces, and guests' preferences.

• Possesses exceptional communication skills, confidence, and professional polish.

• Loves meeting people and making everyone feel genuinely welcome.

• Thrives in a fast-paced environment while remaining calm, organized, and gracious.

• Is comfortable interacting with executives, convention visitors, neighborhood regulars, tourists, and guests celebrating life's special occasions.

• Understands that the first five minutes of a guest's visit often determine whether they'll become a guest for life.

• Has leadership experience in hospitality, guest relations, luxury hotels, private clubs, fine dining, upscale restaurants, or similar guest-focused environments.

This is one of the most important leadership positions in our restaurant. You'll establish the standard for hospitality and help create the memories that keep guests coming back for years.

This is a full-time leadership position. You'll be on the floor leading by example, working alongside your team during evenings, weekends, and select holidays—the times when our guests need us most.

We offer a competitive hourly wage, opportunities for additional gratuities through exceptional VIP guest service, health and dental insurance, and the opportunity to help build one of Pittsburgh's most distinctive hospitality destinations from the ground up.

If you believe every guest deserves to feel like the most important person in the room, and you want to lead a team dedicated to creating unforgettable experiences, we'd love to meet you.